Refund policy

Return and Refund Policy — Alma Haus

At Alma Haus we work to offer authentic products in excellent condition. Because of the nature of perfume and personal care products, all purchases are subject to the following policy.

Final sale

For reasons of hygiene and safety, all perfumes, gift sets and fragrance products are considered final sale. We do not accept returns or exchanges on products that have been opened, used, tested or tampered with.

Eligible returns

We accept return requests only in the following cases: you received the wrong product, the product was damaged in transit, or the product was defective on delivery.

To be eligible, contact us within 48 hours of receiving your order with your order number, clear photographs of the product and its outer packaging including the shipping box, and a short description of the problem. Send this to almahaus26@gmail.com.

How it works

Once we receive your request we will review it and respond within 2 business days. If the claim is approved we will either send a replacement or issue a full refund to your original payment method, at your choice. Refunds are processed within 5 business days of approval; depending on your bank, it may take several additional days to appear on your statement.

If a return is required, we will provide a prepaid shipping label. Please do not send anything back before contacting us, as unauthorized returns cannot be processed or refunded.

Cancellations

Orders can be cancelled for a full refund any time before they ship. Once an order has shipped it cannot be cancelled and the policy above applies.

Questions

Email almahaus26@gmail.com and we will get back to you within 2 business days.